“By Sandra Zunino
It’s easy to take the comfort of the air in your home for granted, as long as your heating and air conditioning systems are running smoothly, that is. But if your system fails you on a 95-degree day or frigid winter’s night, life comes to an abrupt halt.
The staff at Comfort Air Service, LLC understands this. Established in 1984 by Mark H. Johnson, Comfort Air Service provides quality installation and maintenance of air conditioners, heat pumps, hydronic systems, air distribution systems, furnaces, boilers, hot water heaters, whole house humidifiers, whole house air purifiers and thermostats for customers in Talbot, Caroline, Dorchester and Queen Anne counties.
CAS’s mission is to be recognized as the leader in the heating, ventilation and air conditioning trade services in the community. To achieve this goal, they have taken a three-pronged approach.
First, CAS is dedicated to supreme customer service. “”Our goal is 110 percent customer satisfaction,”” says Mark.
CAS staff brings more than 24 years of industry experience to your door. Telephone calls are always answered by a real person, during normal business hours or after hours, and technicians and service managers are EPA certified and state licensed.
Second, CAS offers products from the major manufacturers including York, Rheem, Carrier, Unico, Energy Kinetics, Climate Master, Goodman, Mitsubishi and Honeywell and American Standard. All come with manufacturers warrantees.
Finally, CAS offers emergency service 24 hours a day, seven days a week. So even when office hours are over, someone is still available on call.
One way to avoid emergencies is to routinely test air quality and equipment and perform regular maintenance. Through CAS’s Comfort Plus program, technicians visit the home twice a year and complete a multiple point maintenance checklist to ensure the system is working at maximum efficiency.
Part of the analysis tests the efficiency of the home’s air duct system. The duct system distributes forced air to each room in the house. If ductwork is damaged, improperly installed or poorly designed, the heating and cooling system cannot effectively do its job.
Because Carbon Monoxide leaks, which can result from an improper system design or installation, can be disastrous, homeowners should have their systems tested regularly. Certified by the National Comfort Institute, the leader in HVAC diagnostics for both air flow and combustion related topics, CAS technicians use highly accurate instruments to identify and fix causes of Carbon Monoxide.
“We are the only National Comfort Institute members in a 30 to 40 mile radius,” says Veronica Szaligam, director of marketing. Technicians must complete specified courses to receive certification and recertify every few years.
Through the maintenance program, customers also receive a 15 percent discount on repair work. “Many customers say the program pays for itself on the first use,” according to Veronica.
In addition to heating and cooling equipment, CAS also offers air filtration and purification systems that work in conjunction with HVAC equipment to improve the air quality in the home. Ultra violet light treatment, for instance, actually kills mold spores and other allergens that plague those with asthma or seasonal allergies.
Comfort Air Services is located at 29310 Erickson Drive in Easton. For more information on the products and service offered by CAS, visit www.comfortairservice.com or call 410-822-5588.